Shipping Information

At Zolex, we partner with world-class suppliers and international courier companies to deliver your premium products safely and on time — wherever you are.

🌍 Where We Ship

We ship to over 150 countries worldwide, including all major cities and regions across our key markets:

🇬🇧 United Kingdom

We deliver to all cities and regions across the UK, including:

London
Birmingham
Manchester
Leeds
Glasgow
Liverpool
Bristol
Sheffield
Edinburgh
And all other UK cities and towns

🇪🇺 European Union

We ship to all 27 EU member states, including Germany, France, Italy, Spain, Netherlands, Belgium, Sweden, Poland, and more.

🇺🇸 United States & 🇨🇦 Canada

We deliver across all US states and Canadian provinces — from New York to Los Angeles, Toronto to Vancouver.

🇦🇺 Australia & 🇳🇿 New Zealand

Full coverage across Australia and New Zealand, including Sydney, Melbourne, Auckland, and beyond.

🇹🇿 Tanzania

We deliver locally within Tanzania, including Dar es Salaam, Arusha, Mwanza, Dodoma, and other major cities.

⏱️ Estimated Delivery Times

Destination	Estimated Delivery
United Kingdom	7–20 business days
European Union	7–20 business days
United States & Canada	7–20 business days
Australia & New Zealand	10–25 business days
Tanzania	5–15 business days
Rest of the World	10–25 business days

⚡ In most cases, orders arrive much faster than the maximum estimate — our courier partners are fast and reliable. The extended window accounts for rare customs clearance delays.

📦 Our Shipping Partners

We work exclusively with trusted, globally recognized courier and logistics companies to ensure your order arrives safely and on time:

DHL Express — Fast international delivery with real-time tracking
FedEx — Reliable worldwide shipping with door-to-door service
UPS — Trusted global logistics with extensive coverage
Australia Post / EMS — For Australia, New Zealand, and Pacific regions
Canada Post — For Canadian deliveries
Local carrier partners — For last-mile delivery in Tanzania and select regions

🔍 Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use it to track your shipment in real time through our Order Tracking page.

Our team also monitors every order and will proactively follow up with you until your package arrives at your door. 📬

🛃 Customs & Import Duties

For international orders, customs clearance is handled by our courier partners. In rare cases, local customs authorities may require additional processing time. Any applicable import duties or taxes are the responsibility of the buyer and vary by country.

We always declare accurate product values on customs forms to ensure smooth delivery.