Refund policy
At Zolex, we strive to ensure you are completely satisfied with your premium tech accessories and luxury timepieces. If you are not entirely happy with your purchase, we are here to help.
1. 7-Day Return Policy
We operate a strict 7-day return policy. This means you have exactly 7 days after receiving your item to request a return. Requests made after this 7-day period will not be accepted.
2. Eligibility for Returns
To be eligible for a return, your item must be in the exact same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt, order number, or proof of purchase.
3. Starting a Return
To start a return, please contact us at info@zolex.shop. If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
4. Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
5. Non-Returnable Items
Certain types of items cannot be returned, such as gift cards, custom products, and items that have been worn, altered, or damaged after delivery.
6. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
For any return questions, you can always contact us at info@zolex.shop.