Terms of Service

Effective Date: June 2025
Last Updated: July 2026

Welcome to Zolex (zolex.shop). By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully.

Zolex is a brand owned and operated by Tosh Investment for Tanzania Limited, a company registered in the United Republic of Tanzania.

1. Acceptance of Terms

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

2. Products & Services

We reserve the right to refuse service to anyone for any reason at any time. Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product or service at any time without notice.

3. Accuracy of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.

4. Orders & Payment

All orders are subject to availability and confirmation of the order price.
We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase.
Payment must be received in full before an order is processed and shipped.
We accept payments through the methods listed at checkout. All transactions are processed securely.

5. Shipping & Delivery

We ship worldwide from Tanzania. Delivery times are estimates and may vary depending on your location and customs processing. Zolex is not responsible for delays caused by customs, postal services, or other factors outside our control. Please refer to our Shipping Policy for full details.

6. Returns & Refunds

We want you to be satisfied with your purchase. If you are not happy with your order, please contact us within 14 days of receiving your item. Refunds and returns are handled in accordance with our Refund Policy.

7. Intellectual Property

All content on this website — including text, graphics, logos, images, and software — is the property of Zolex / Tosh Investment for Tanzania Limited and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our express written permission.

8. User Conduct

You agree not to use our website for any unlawful purpose or in any way that could damage, disable, or impair the site. You agree not to attempt to gain unauthorized access to any part of the site or its related systems.

9. Limitation of Liability

To the fullest extent permitted by law, Zolex and Tosh Investment for Tanzania Limited shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.

10. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United Republic of Tanzania. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Tanzania.

11. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site after any changes constitutes your acceptance of the new terms.